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How To Place An Order

We Start With Your Design Idea.

Placing your order for a piece of custom furniture is a very simple process.

First, you reach out using one of our many forms around this website, such as the request an estimate form, the design your own online form, or the submit your furniture design form. Every form offers the functionality to attach photos of your hand-drawn sketches, photos of the perfect table you saved from online, or all of the above.

Next, we reach out to you.

Using the preferred method of communication you identified in your inquiry, we will contact you within a business day to learn more about your project. At this point, we discuss with you exactly what you're looking for, and take your idea and make it into one with specific details, colors, wood species and more.

You will recieve several PDFs with customization options to choose from, and you'll have several conversations with our designer, who can walk you through the selection process, and help you if you decide on any truly custom colors of bases. At this point, you will also discuss CNC engraving, whether or not items will be embedded in your epoxy resin river (if you choose one) and so on.

Then, you're given a verbal quote that reflects all of the agreed upon specifications.

Signing your agreement.

Once the ducks of your project are all in a row, you wil recieve an electronic agreement, which can be E-signed, or physically signed and scanned or mailed back. It is at this point that you pay 50% of the cost of your project as a down payment.

Payments are accepted in the form of a check, ACH wire transfer, and credit card with a 3.6% convenience fee. We accept all major credit cards (VISA, AMEX, Mastercard, etc.)

Choose your slab.

Within 30 days of payment, one of our furniture designers will arrange a video call so you may choose the slab(s) of wood for your project. Since there's so much character inherent in each piece, we want you to be 1000% sure the slab we work with is suited to your tastes, personality, and character.

The selection process will take place at our vendor's facility, which stores over 500 locally sourced live edge slabs at a time.

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Image Live Edge Slab Warehouse

Next is a bit of waiting.

After you choose your slabs, next comes a "waiting period." This is because your chosen slabs need time to become acclimated to the new environment, which has a different humidity and temperature than the wood processing plant. This typically takes four to six weeks, which is built into your project's timeline. If we start working on the slab too soon, there is a high risk of the wood warping. 

This waiting period is the perfect time for you to make adjustments to your project and change your mind about the little things. If you change your mind about any big things, we will write up a new agreement with a new quote to reflect these changes, and repeat the previous step. You will not lose your place in the queue as a result.

And so, production begins.

Finally, you recieve contact that your project is being built. It is at this point that you will recieve regular updates on the status of your project. We want you to be as involved in the process as you like. If you want to video conference once a week and see the progress, we're happy to oblige!

Once your custom project is completed, it will be securely packed in a custom crate.

Before shipping, it is asked at this time that you pay the remaining balance of your project, plus shipping and crating costs. Any major changes made by the customer throughout the production process will be reflected in the final invoice, and you will be asked to pay that balance as well

Reach out today!

Do you prefer a video over reading a long page? Same here. Watch the step-by-step process of placing an order and co-creating custom furniture with us.

We pride outselves on pioneering the most interactive and easy custom furniture purchasing process in the world. If you're ready to buy custom furniture with us, go ahead and use the information below to get started.

Send us your design ideas.

We help you take your design to reality. From the wood type, to the epoxy color or special services you choose, we can help build it.

Get a free quote from your ideas.

Simply send us your project details and we will get back with an estimate within a few business days.

How to place an order.

Ready to start your custom creation? Use our online form to start your project.

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