1. It starts with your ideas.
Placing your custom furniture order starts with you completing the form on this page. The form offers the functionality to attach photos of your hand-drawn sketches, photos of the perfect table you saved from online, or all of the above. Check out our gallery for inspiration!
2. We’ll reach out to discuss what you’re looking for.
Once you submit the form, we will contact you within a business day to learn more about your project. At this point, we discuss with you exactly what you're looking for. We’ll take your idea and make it into one with specific details, colors, wood species and more.
3. You’ll be asked to choose from additional customization options.
You will then receive several PDFs with customization options to choose from. Our designer can walk you through the selection process and assist if you want a custom epoxy resin color not found in our catalog. At this point, you will also discuss CNC engraving needs and other details of your project.
Then, you're given a verbal quote that reflects all of the agreed upon specifications.
4. You sign an agreement with us.
You will receive an electronic agreement, which can be E-signed, or physically signed and scanned or mailed back. We ask that you pay 50% of the cost of your project as a down payment before we start work on your furniture piece.
Payments are accepted in the form of a check, ACH wire transfer, and credit card with a 3.6% convenience fee. We accept all major credit cards (VISA, AMEX, Mastercard, etc.)
5. You choose your wood slab via video call.
Within 30 days of payment, one of our furniture designers will arrange a video call so you may choose the slab(s) of wood for your project. Since there's so much character inherent in each piece, we want you to be 1000% sure the slab we work with is suited to your tastes, personality, and character.
The selection process will take place at our vendor's facility, which stores over 500 locally sourced live edge slabs at a time.
6. We wait for your slab to become acclimated.
Your chosen slabs need time to become acclimated to the new environment, which has a different humidity and temperature than the wood processing plant. This typically takes four to six weeks, which is built into your project's timeline. If we start working on the slab too soon, there is a high risk of the wood warping.
7. We start production on your furniture piece.
Finally, you receive contact that your project is being built. It is at this point that you will receive regular updates on the status of your project.
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